Returns And Exchange Policy
At Cool Gems Jewelry, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.
Returns are permitted within 10 days and exchanges are permitted within 30 days from the purchase date.
• Jewellery must be in good condition with all original packaging and accessories.
• Items must be unworn, unaltered and in original condition to be accepted
• Returns or exchanges are NOT allowed on special orders.
• Cash refunds are issued to the original purchaser with original sales receipt.
• Cash refunds over $200 are made by check.
• Charge credits are issued to the original purchaser on the account to which the item was charged.
We currently only have an online presence, if you wish to talk to us please contact us at 780-265-6522 please leave a message if you can’t reach us immediately. We will call you back within 24 hours.
All products must be returned in good condition, in original boxes and accessories to ensure a full credit.
Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
Return By Mail
1 If there is damage to an item upon delivery, call us immediately at 780-265-6522 for assistance.
2 Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
3 If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
4 All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use a shipping method that provides insurance and tracking services for your return.
Need to return an item? Contact me via the site.
5 Keep the Return Tracking Number from the package you are sending in case you need to confirm arrival of the item.
6 You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Thank you for visiting coolgemsjewelry.com.
Your privacy is very important to us. The information below is designed to inform you of what information we collect, why we collect that information and how we use it. We will not share your personal information with third parties and will never sell your personal information.
Browsing our Website
In general, you can browse our Website without telling us who you are or revealing any personal information about yourself. However, some items require you to have an account with Cool Gems Jewelry in order to view pricing. In all cases, placing an order requires you to disclose personally identifiable information so that we may properly process and ship your order.
Personally Identifiable Information
Personally identifiable information includes: your name, shipping and billing addresses, telephone number, email address, and credit card and/or banking information. This information is used to process your order, ship your order, collect payment for your order, communicate with you regarding your order and allow you to receive marketing offers.
Cool Gems Jewelry does not share this information with third-parties unless it is required to process your order, deliver marketing material
Non-personally identifiable information includes: IP address of your computer, the type of computer or device you are using, etc. that allows us to deliver a positive user experience when shopping on our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.
We use session ID cookies and persistent cookies. A session ID cookie enables the shopping cart experience and expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time or is deleted by you.
Cool gems Jewelry has physical and electronic procedures in place to keep all information collected on our website safe and secure.
Cool Gems Jewelry will disclose your personal information only when required or compelled to do so in accordance with the law.
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